Privacy Policy – Plantation Villa

Effective Date: 28th April 2026

At Plantation Villa, we are committed to protecting your personal information and respecting
your privacy. This policy explains how and why we collect your personal data, how we use it,
and how we keep it safe.

We aim to be clear, honest, and transparent about how we collect and use your personal
information, and we will never do anything with your details that you wouldn’t reasonably expect.

1. Who We Are

Plantation Villa is a wellness retreat offering holistic health experiences, including yoga, meditation, Ayurveda, and nature-based retreats in the UK and Sri Lanka.

For the purposes of this policy, ‘we’, ‘us’, and ‘our’ refer to Plantation Villa.

If you have any questions about this policy or how we use your personal data, please contact us:

Email: hello@plantationvilla.com

UK Address: Plantation Villa, Ruxton Farm, Kings Caple, Herefordshire, HR1 4TX, United Kingdom

Sri Lanka Address: Plantation Villa, Wattalaya Watta, Nehinna, Kalutara Province, 12000, Sri Lanka

2. The Personal Data We Collect

We may collect and process the following types of personal data:

  • Name and contact details (email, phone number, address)
  • Booking and payment information
  • Health and wellness information relevant to your stay (e.g. dietary requirements, medical
    conditions, treatment preferences)
  • Communication preferences
  • Website usage data (cookies, IP address, device type)

We only collect the data necessary to provide our services and enhance your experience.

3. How We Collect Your Data

We collect personal data when you:

  • Make a booking or enquiry via our website
  • Contact us by email, phone, social media channels or in person
  • Complete forms (e.g. retreat questionnaires or health forms)
  • Subscribe to our newsletter
  • Interact with our website through cookies or analytics tools

4. Why We Use Your Data (Legal Basis)

We will only use your personal data when the law allows us to. This includes:

  • Consent – when you opt in to receive communications
  • Contract – to process bookings and provide retreat services
  • Legal obligation – for financial and regulatory compliance
  • Legitimate interests – to improve our services and communicate with guests
    appropriately

5. How We Use Your Information

We use your data to:

  • Process bookings and payments
  • Provide personalised retreat experiences
  • Communicate important information about your stay
  • Send newsletters and updates (if you opt in)
  • Improve our website and services

We do not sell or rent your personal data.

6. Who We Share Your Information With

We may share your data with trusted service providers who help us operate our business, such as:

  • Payment processors (e.g. Stripe)
  • Email marketing platforms (e.g. Mailchimp)
  • Website hosting and analytics providers (e.g. Google Analytics)

These providers only process your data on our behalf and in accordance with applicable laws.

7. Health Information

Where you provide health-related information, this is treated as sensitive personal data. We only collect and use this information with your explicit consent and solely to ensure your safety and wellbeing during your stay.

8. How We Store and Protect Your Data

We take appropriate security measures to protect your personal data, including:

  • Secure systems and encryption
  • Restricted access to sensitive information
  • Regular security reviews

We retain your data only as long as necessary for the purposes outlined in this policy or as
required by law.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Withdraw consent at any time
  • Request deletion of your data
  • Restrict or object to processing
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at info@plantationvilla.com

10. Cookies

We use cookies to improve your experience. For more details, please see our Cookie Policy.

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.